๐Ÿ‘‹ Welcome Gifts FAQ
Updated over a week ago

Our Welcome Gifts:

At Treecard, we like to give back to those who join our movement. After all, youโ€™re the ones who really make all the difference! ๐Ÿ˜Š๐ŸŒณ

To reward you for taking the first step, we offer special welcome gifts when you sign up for the first time ๐ŸŽ

The best part? Theyโ€™re free! All you have to do is pay for shipping. ๐Ÿšข

How do I get my welcome gift?

When you first sign up for the app, you will come across a screen that where you can select your gift:

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Before we ship your welcome gift, we want to make sure you are sticking around! Therefore, you unlock your welcome gift once you have walked your first 10,000 steps. ๐Ÿ‘ฃ

When you hit 10,000 steps, click โ€˜Claimโ€™ on your first tree. You will see a page that looks like this confirming that you are ready to receive your gift โฌ‡๏ธ

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After you see this page, all you have to do is give us your address youโ€™d like to send it to and pay for shipping. Payment is made securely through Stripe.๐Ÿฆ“

How long does it take to ship?

Typically, our welcome gifts arrive within 30 days of your order. However, there can sometimes be slight delays due to high demand! ๐Ÿ“ˆ

We try to make sure our supply chains are as green as possible. We work with small, sustainable business partners to ensure this, which means our shipping process moves slightly slower than you may be accustomed to. But don't worry - we will get your gift to you! ๐Ÿ“ซ

Help! I havenโ€™t received my welcome gift yet!

Even if your gift is delayed, we guarantee that you will receive it. We're a really small team working as hard as we can to get your gifts - we are really thankful for your patience. ๐Ÿ’š

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